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Sign-up Instructions | User Login
For the fastest response, please direct all questions or comments to foodservice@whitnall.com.
Frequently Asked Questions
What is E-funds for Schools?
E-funds for Schools is an Internet banking software product exclusively for schools. It enables parents and guardians to transfer monies from their bank or charge card into their child's school lunch account.
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How safe is E-funds for Schools? I'm hesistant to enter my credit card or bank info online.
E-funds for Schools uses 128-bit SSL security, extensive firewalls, and more: the same encryption technology as major financial institutions like Merill Lynch. Please read an excerpt from the SSL provider -- Verisign -- for more on this technology:
"When an SSL handshake occurs between a client and server, a level of encryption is determined by the browser, the client computer operating system, and the SSL Certificate. Low-level encryption, 40 or 56 bits, is acceptable for sites with low-value information. However, a hacker with the time, tools, and motivation can crack the code in a matter of minutes.
High-level encryption, at 128 bits, can calculate 288 times as many combinations as 40-bit encryption. That's over a trillion times a trillion times stronger. That same hacker with the same tools would require a trillion years to break into a session protected by an SGC-enabled certificate."
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Which credit or debit cards can I use with E-funds for Schools?
E-funds for Schools accepts debit and credit card payments from VISA and MasterCard.
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Can I transfer money from my checking account?
E-funds for Schools also accepts payments directly from your checking account.
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Is there a charge for using this service?
There is no charge for using your checking account. There is a charge (called a convenience fee) by the processing bank for using a VISA or MasterCard. The amount of the fee is disclosed in detail when you use you debit card or charge card.
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Can I set up E-funds for Schools for recurring deposits on monies into my child's account?
E-funds for Schools can be setup to create recurring transfers into your child's lunch account. You may establish the frequency and amount by logging in to E-funds for Schools.
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After I enter a transaction in E-funds for Schools, how long does it take before the money is available at the lunch line?
E-fund transactions are charged to your checking account or charge card on the same day you enter a transaction. However the individual student account does not receive available funds until the following morning. You should anticipate that it will take up to 24 hours for the money to be on deposit in the student lunch account.
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How does the E-funds for Schools charge appear on my bank statement or credit card?
When you enter a transaction into E-funds for Schools, you will receive two separate email notifications of the transfer. That amount will appear on your charge card statement or bank account statement as 'Whitnall Schools lunch fund.'
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If I entered the wrong amount into the account, how do I correct it?
A transaction is not processed until you press the submit button. Until that time you can always go backwards by using the ‘back' arrow and change any amount. If the amount has already been transferred into the lunch account and you want to request a refund, contact the Food Services Department at foodservice@whitnall.com.
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Can I get a record of the items charged to my account?
A complete record of the purchases made by your child is available by requesting the record at foodservice@whitnall.com.This email address is being protected from spam bots, you need Javascript enabled to view it Be sure to include your name, your child's name and identification number, or other information to assist with securing the correct record.
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Can I use E-funds for Schools to pay for other school fees and charges?
E-funds for Schools is not currently setup to accept any payments except for the student lunch account system.
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How can I offer a suggestion or ask a question about E-funds for Schools or the school lunch program?
All suggestions and comments to improve services to parents and students are welcome. Simply send your comment or question to foodservice@whitnall.com.
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I would like to begin using E-funds for Schools, how do I get started?
Start by viewing and/or printing the Sign-Up instructions. The link requires Adobe Reader, a free download available here should you not have it yet.
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